ISO 9001 Clause 9.1.2 Customer Satisfaction Explained

ISO 9001 Clause 9.1.2 requires that an organization monitors customer perceptions to determine the degree to which their needs and expectations have...

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ISO 9001 - Clause 9. Performance Evaluation Overview

Clause 9 of ISO 9001 is a dedicated clause for performance evaluation that defines the requirements to evaluate the performance of the Quality...

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ISO 9001 - Clause 8.7 Control of nonconforming outputs explained

Clause 8.7 of ISO 9001 requires that an organization identify the outputs that do not conform to the requirements of the customer, and control these to...

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ISO 9001 - Clause 8.6 Release of Products and Services Explained

The release of products and services to the customer is a critical stage of production. This is the time to check and ensure that your product or...

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ISO 9001 - Clause 8.5 Production and Service Provision Explained

A product well-made and a service well-delivered is key to the success of any business. Processes involved in producing the products and provisioning...

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ISO 9001 - Clause 8.4 Externally Provided Products and Services explained

Each organisation deals with a number of vendors, suppliers, teaming partners, outsourcing agencies, external consultants, etc throughout the course of...

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ISO 9001 - Clause 8.3: Design and Development explained

Design and Development of a product or a service is an important process and quality of your final product or service depends a great deal on the...

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ISO 9001 - Clause 8: Operations explained

Any business sustains when its operations run smoothly. Clause 8 of ISO 9001: ‘Operation’ defines requirements for some key processes required to run...

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ISO 9001 - Clause 7: Support explained

For any organisation to run smoothly, it needs various resources like people, infrastructure, equipment, communication channels, training, knowledge...

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ISO 9001 - Clause 6: Planning explained

Planning is the process of conceptualizing the activities required to achieve a desired goal. It is the first and foremost activity for any new...

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