ISO 9001 Clause 9.3 Management Review

Management review is a regular evaluation exercise where the performance of the quality management system is reviewed to check if the systems are...

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ISO 9001 Clause 9.2 Internal Audit

Internal audit is an objective assurance exercise carried out by independent and trained auditors. The purpose of this exercise is to add value and...

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ISO 9001 Clause 9.1.3 Analysis and Evaluation

Data forms a crucial part of any business today. In our article on Clause 9.1.1 - ISO 9001, we discussed how an organization need to establish monitoring...

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ISO 9001 Clause 9.1.2 Customer Satisfaction Explained

ISO 9001 Clause 9.1.2 requires that an organization monitors customer perceptions to determine the degree to which their needs and expectations have been...

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ISO 9001 - Clause 9. Performance Evaluation Overview

Clause 9 of ISO 9001 is a dedicated clause for performance evaluation that defines the requirements to evaluate the performance of the Quality Management...

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ISO 9001 - Clause 8.7 Control of nonconforming outputs explained

Clause 8.7 of ISO 9001 requires that an organization identify the outputs that do not conform to the requirements of the customer, and control these to...

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ISO 9001 - Clause 8.6 Release of Products and Services Explained

The release of products and services to the customer is a critical stage of production. This is the time to check and ensure that your product or service...

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ISO 9001 - Clause 8.5 Production and Service Provision Explained

A product well-made and a service well-delivered is key to the success of any business. Processes involved in producing the products and provisioning the...

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ISO 9001 - Clause 8.4 Externally Provided Products and Services explained

Each organisation deals with a number of vendors, suppliers, teaming partners, outsourcing agencies, external consultants, etc throughout the course of...

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ISO 9001 - Clause 8.3: Design and Development explained

Design and Development of a product or a service is an important process and quality of your final product or service depends a great deal on the accuracy...

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