Category: quality-management

Improvement is simply an act or a process of making something better.

ISO 9001 Clause 10, which is the last clause of ISO 9001, talks about Improvement,...

Management review is a regular evaluation exercise where the performance of the quality management system is reviewed to check if the systems are...

Internal audit is an objective assurance exercise carried out by independent and trained auditors. The purpose of this exercise is to add value and...

Data forms a crucial part of any business today. In our article on Clause 9.1.1 - ISO 9001, we discussed how an organization need to establish monitoring...

ISO 9001 Clause 9.1.2 requires that an organization monitors customer perceptions to determine the degree to which their needs and expectations have been...

Clause 9 of ISO 9001 is a dedicated clause for performance evaluation that defines the requirements to evaluate the performance of the Quality Management...

Clause 8.7 of ISO 9001 requires that an organization identify the outputs that do not conform to the requirements of the customer, and control these to...

The release of products and services to the customer is a critical stage of production. This is the time to check and ensure that your product or service...

A product well-made and a service well-delivered is key to the success of any business. Processes involved in producing the products and provisioning the...

For any organisation to run smoothly, it needs various resources like people, infrastructure, equipment, communication channels, training, knowledge...